Frequently Asked Questions
Everything you need to know about your Carlinalashes experience.
How many times can I reuse my Carlinalashes?
With proper care and cleaning, our premium silk and faux mink lashes can be worn up to 25 times. Always remove adhesive residue after each use and store them in their original tray.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
Are your lash adhesives safe for sensitive eyes?
Yes, our lash adhesives are latex-free, formaldehyde-free, and hypoallergenic, making them suitable for even the most sensitive eyes and contact lens wearers.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 14 days of delivery. If you receive a defective product, please contact our support team immediately.
How do I apply strip lashes for the first time?
Measure the lash against your eye and trim the outer corner if needed. Apply a thin layer of glue to the band, wait 30 seconds for it to become tacky, and place it as close to your natural lash line as possible.
Do you offer international shipping?
Yes, Carlinalashes ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.